FAQ's
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
You can cancel your order any time before it is fulfilled. Once the order has been fulfilled and a confirmation notification has been sent, we will no longer be able to cancel or modify it.
You can use discount code at checkout.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
Order & Shipping
We process orders within 1-2 business days. Once your order is processed, you will receive a confirmation email with tracking details.
You will receive email with tracking number once tracking is available, please allow 1-2 days for the tracking number to be available once the order is fulfilled.
At the moment we are shipping only in USA.
Shipping within the USA typically takes 7-10 business days after order processing.
Orders over $50 → FREE Shipping
Orders under $50 → Flat rate of $6.99
We strive to ensure every order is perfect, but if you receive adamaged or incorrect item, please contact us atodells@mypetpalooza.comwith your order number and photos, and we’ll make it right!
If your tracking number shows that your package was delivered but you haven't received it, please check with your neighbors or local postal service. If you still need help, reach out to us at via contact page
Exchange & Return
Please check our return/refund/exchange policy here.
We do not offer exchange or change of mind at the moment.
If your return is approved due to damage or a wrong item, we will provide instructions on how to send it back. Items must be:
✅ Unworn, unused, and in original packaging
✅ Returned within 7 days of delivery
✅ Accompanied by proof of purchase
If the return is due to our error (damaged or incorrect item), we will cover the return shipping costs.
Once we receive and inspect your return, we will process yourreplacement or refundwithin5-7 business days. Refunds will be issued to the original payment method.